Policies & Procedures

Leggari Products LLC Policies & Procedures

Order Errors

If there is an error with any Leggari order please notify Customer Service at customerservice@leggari.com within 72 hours from the day you receive your order. Failure to timely notify Customer Service can result in additional product and shipping costs.

Order Cancellations

If you would like to cancel your order, please let us know as soon as possible to avoid any unnecessary fees as we fulfill orders extremely fast. If an order is canceled before it leaves the warehouse, then we’ll refund the order for the full amount minus 2% (to cover the transaction fee). If an order is canceled and has already been shipped, we’ll refund the order for the full amount minus all associated shipping costs and transaction fees of 2%.

Shipping Delays

Regarding product orders, Leggari is only responsible for timely initiating (i.e., sending) an order in accordance with the customer’s selected method of shipping, handling, and delivery. Leggari is not responsible for additional shipping delays after delivering an order to the carrier or after the carrier picks up an order from Leggari (collectively, “delivery”). Shipping delays, mistakes, errors, etc., are the sole responsibility of the carrier. Leggari is also not responsible for any adverse effect after timely delivery of an order (e.g., missed orders, missed deliveries, missed deadlines, lost income, additional fees and expenses, etc.). Leggari and its product carriers cannot control weather or other natural disasters and from time to time, such events or re-routing due to accidents or traffic can cause an order to be late. Leggari does not””and will not””reimburse customers expedited shipping and delivery costs (e.g., FedEx, etc.) if Leggari timely delivered the order to the carrier.

Artistic Discretion

Neither Leggari nor its affiliates are responsible for the final look and design of a project using any Leggari Products. The decorative and profile finish of the project and use of any Leggari product falls solely upon the installer. Leggari strongly recommends that installers try to achieve a desired look on a sample board, using a Leggari sample kit, becoming familiar with the preparation and application processes and practicing the desired techniques. If you are using or plan to use a Leggari-certified installer, we strongly recommend you have them provide a sample board for the project prior to starting the project. It is your responsibility to address all installation issues directly with your installer. Leggari assumes no responsibility with or for any third-party installations.

Returns

All returns must be initiated by the purchaser within 30 days of delivery for the return to be valid. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. The refunded amount will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees may be added to the standard 10% restocking fee.

If an order is denied or sent back:

Leggari Products will not be liable for any orders denied at the address provided by the purchaser on the order for any reason. Leggari Products will not be liable for any orders that are sent back for any reason. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. The refunded amount will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees my be added to the standard 10% restocking fee.

How funds are issued back to you:

All funds will be initiated back to the original card used to pay for the order. If for some reason we are unable to process the return back to the original form of payment, you will be receiving an email from customerservice@leggari.com requesting the necessary information to process a wire transfer directly to your bank account.

Where do I return my products to?
All returns must be shipped to:
Leggari Products
1-844-534-4274
3105 E. Ainsworth Ave.
Warehouse 5, Bay 2
Pasco, WA. 99301

Note: All returns must be shipped FedEx or UPS. Our warehouse does not receive USPS (United States Postal Service).

If you think your order was stolen:

If you think your Leggari Products were stolen after delivery, to ensure proper documentation, here is the process:

  1. Contact Leggari Products immediately. We’ll contact the carrier on our end to see if the products were delivered, including the “Proof of Delivery” documentation.
  2. Wait 36 hours. However, we will most likely contact you sooner with an update on your package. It’s also not unheard of for FedEx to deliver a package late or to a wrong address at times, so these 36 hours help give that scenario time to play out.
  3. File a police report. In most states, anything over $500 is a felony offense. It’s not a small thing to us here at Leggari Products when our customers and we are stolen from. Police reports help us validate the authenticity of a stolen claim and enable us to develop better procedures internally to mitigate theft in the future. It’s important that the person who ordered the product, the person whose name is on the billing information, files the police report. Police reports filed by anyone else, including the person listed on the shipping information, will not be accepted.
  4. Send the official police report to customerservice@leggari.com with your order# in the subject line. Once we receive the police report and validate it, we’ll reship the original order. NOTE: All replacement orders will be sent out as signature required only, to avoid a repeat situation.

Refunds will not be issued for stolen items. If a package has proven to be stolen we will replace the stolen order with the same order as the replacement. 

Warranty Disclaimer

THE CONTENT (IN WHATEVER FORM OR MEDIA) CONTAINED ON THE WEBSITES IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. LEGGARI ASSUMES NO LIABILITY (MONETARY OR OTHERWISE) OR RESPONSIBILITY FOR ANY: (1) ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITES; (2) FAILURES, DELAYS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEBSITES; (3) LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEBSITES (INCLUDING ANY SUBSEQUENT USE OR APPLICATION OF ANY PRODUCT OR SERVICE); OR, (4) CONDUCT BY ANY WEBSITE USERS. TO THE FULLEST EXTENT POSSIBLE, PURSUANT TO APPLICABLE LAW, LEGGARI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR VIOLATION OF ANY OTHER RIGHTS.

Leggari Lifetime Warranties

Leggari will automatically log all Leggari Lifetime Warranties by order number. A Leggari Lifetime Warranty applies only to select Leggari products. Leggari will identify Leggari Lifetime Warranty products in said product’s associated product description, sales collateral, or other product information. Leggari Lifetime Warranties, when applicable, only apply to the original, individual product owner. Leggari Lifetime Warranties are nontransferable, meaning an original purchaser and owner cannot transfer a Leggari Lifetime Warranty to another product or another owner.

Leggari Lifetime Warranties generally cover delamination and product breakdown if the products are installed in accordance with our accompanying Tutorial Videos. Leggari Lifetime Warranty also covers cracks in the epoxy surface, blistering from the existing surface, stain from normal use, and wearing through to the existing surface. Leggari Lifetime Warranty covers all color fading and ambering with all our Metallics and epoxies except white. White Epoxy is more prone to ambering overtime, especially when not top coated with either the WB Urethane or Glaze Coat Polyaspartic.

Leggari Lifetime Warranty does not cover scratches, burns, tool-damage, or blunt-force damage from dropping any heavy object on the covered surface (e.g., chips or other damage on floors or countertops or countertop edges, etc.). Leggari Products also doesn’t warranty natural color breakdown in white epoxy from UV exposure over time. Leggari Lifetime Warranties do not apply to applications and installations in medium or heavy manufacturing or industrial facilities or environments. Leggari Lifetime Warranties do not cover damage caused by above average or extreme heat (e.g., hot pans, baking sheets, etc.). Leggari Lifetime Warranties are void if an installer or any other party makes any modification to or deviates from the required preparation, mixing, and installation processes. Leggari Lifetime Warranties are void if materials are not stored within the proper temperature range (60°-80° Fahrenheit) 1) prior to installation and 2) acclimated to room-temperature for at least 24 hours prior to mixing and starting the installation process. Installers must install products covered with a Lifetime Warranty inside, not exposing the desired surface or products to outside elements. Leggari Lifetime Warranties do not cover defects caused by pets (e.g., paw prints, hair, etc.) or other environmental factors (e.g., debris, dust, insects, children, etc.). When coating a concrete substrate, Leggari Lifetime Warranties do not cover bubbles, which are common to and routinely occur during most installation processes due to substrate outgassing or off gassing. The warranty also does not cover cracking that can occur from the concrete substrate moving over time, as concrete substrates frequently shift, especially during the transition of seasons known as freeze-thaw cycles. These cracks, although not necessarily aesthetically pleasing, should not compromise the coating’s integrity and strength. (Note: Applications or installations over concrete must follow strict adherence to recommended preparation, mixing, application and installation procedures and processes, which help mitigate substrate outgassing. Also excluded from Leggari Lifetime Warranties is delamination due to moisture emissions. It is the installer’s sole responsibility to check for excessive moisture in the concrete substrate. (Note: When moisture emissions equal or exceed 3 lbs. of pressure, Leggari recommends installing a moisture vapor barrier prior to installing the Leggari WB Primer). For more information regarding outgassing and moisture mitigation, see the Metallic Epoxy Installation Guidelines. Leggari Lifetime Warranties do not cover delamination due to improper or poorly cleaned substrate prior to applying the Leggari WB Primer. (Note: Clean surfaces are vital to achieving solid substrate bonds.) Leggari Lifetime Warranties do not apply to individual items purchased through the Leggari “Store.” If you need to exercise a Leggari Lifetime Warranty, you must complete a Warranty Claim online at www-leggari.com, providing all requested information, with accompanying pictures.

How to File a Warranty Claim

All warranty claims must be emailed to customerservice@leggari.com, with the subject line reading ‘Warranty Claim.’ The email must contain a written explanation of the issue that’s occurred, outlining the specific problem. The email must also include a minimum of two clear pictures showing the problem. Once the email is received, we will respond within two working days with an answer.

How Warranties are Honored

If a warranty has been verified and approved, we’ll either issue another kit/product to replace it or issue a refund for the total amount of the order.

Additional Notice:

SMS/MMS MOBILE MESSAGE PROGRAM TERMS AND CONDITIONS

Leggari Products (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”).  By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below.  This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.  While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply.

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify:  If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.  You understand and agree that your agreement to do so is a material part of these terms and conditions.  You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.  This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at customerservice@leggari.com. Please note that the use of this email address is not an acceptable method of opting out of the program.  Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements:  You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction:  You may not use or engage with the Platform if you are under thirteen (13) years of age.  If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so.  By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction.  By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content:  You acknowledge and agree to not send any prohibited content over the Platform.  Prohibited content includes:

–   Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

–   Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

–   Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

–   Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

–   Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

  •   Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Klaviyo or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Pasco, WA before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Leggari Products principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute.  If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”).  The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision.  The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract.  The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding.  Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right.  If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction.  If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial.  This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

SMS/MMS MOBILE MESSAGING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.  To make such a request, please contact us at the following address:

Leggari Products

3105 E. Ainsworth Ave, Pasco WA

Customerservice@leggari.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Square Footage Number of Kits Needed
0 - 50 ft2: 1 kit
50 - 100 ft2: 2 kits
100 - 150 ft2: 3 kits
150 - 200 ft2: 4 kits
200 - 250 ft2: 5 kits
250 - 300 ft2: 6 kits
300 - 350 ft2: 7 kits
350 - 400 ft2: 8 kits
400 - 450 ft2: 9 kits
450 - 500 ft2: 10 kits