Leggari Products LLC Policies & Procedures
If there is an error with any Leggari order please notify Customer Service at [email protected] within 72 hours from the day you receive your order. Failure to timely notify Customer Service can result in additional product and shipping costs.
If you would like to cancel your order, please let us know as soon as possible to avoid any unnecessary fees as we fulfill orders extremely fast. If an order is canceled before it leaves the warehouse, then we’ll refund the order for the full amount minus 2% (to cover the transaction fee). If an order is canceled and has already been shipped, we’ll refund the order for the full amount minus all associated shipping costs and transaction fees of 2%.
Regarding product orders, Leggari is only responsible for timely initiating (i.e., sending) an order in accordance with the customer’s selected method of shipping, handling, and delivery. Leggari is not responsible for additional shipping delays after delivering an order to the carrier or after the carrier picks up an order from Leggari (collectively, “delivery”). Shipping delays, mistakes, errors, etc., are the sole responsibility of the carrier. Leggari is also not responsible for any adverse effect after timely delivery of an order (e.g., missed orders, missed deliveries, missed deadlines, lost income, additional fees and expenses, etc.). Leggari and its product carriers cannot control weather or other natural disasters and from time to time, such events or re-routing due to accidents or traffic can cause an order to be late. Leggari does not””and will not””reimburse customers expedited shipping and delivery costs (e.g., FedEx, etc.) if Leggari timely delivered the order to the carrier.
Neither Leggari nor its affiliates are responsible for the final look and design of a project using any Leggari Products. The decorative and profile finish of the project and use of any Leggari product falls solely upon the installer. Leggari strongly recommends that installers try to achieve a desired look on a sample board, using a Leggari sample kit, becoming familiar with the preparation and application processes and practicing the desired techniques. If you are using or plan to use a Leggari-certified installer, we strongly recommend you have them provide a sample board for the project prior to starting the project. It is your responsibility to address all installation issues directly with your installer. Leggari assumes no responsibility with or for any third-party installations.
All returns must be initiated by the purchaser within 30 days of delivery for the return to be valid. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. The refunded amount will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees may be added to the standard 10% restocking fee.
This return policy is for unopened, undamaged products. We DO NOT take back any unused components of a “Kit” once the kit has been installed. A “component” of a kit is any single item that makes up an entire kit. For example, Primer, Metallic Epoxy, Metallics, and Urethane Top Coat are components of a Floor Kit. Once a kit has begun the installation process, the entire kit is considered used. All unused products of a Kit are unreturnable once one of the components is opened. A “Kit” is eligible, under this return policy, to be returned as long as it’s within the time frame of this 30-day return policy and none of the components of the kit have been opened, at which all proper fees still apply.
If an order is denied or sent back:
Leggari Products will not be liable for any orders denied at the address provided by the purchaser on the order for any reason. Leggari Products will not be liable for any orders that are sent back for any reason. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. The refunded amount will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees my be added to the standard 10% restocking fee.
How funds are issued back to you:
All funds will be initiated back to the original card used to pay for the order. If for some reason we are unable to process the return back to the original form of payment, you will be receiving an email from [email protected] requesting the necessary information to process a wire transfer directly to your bank account.
Where do I return my products to?
All returns must be shipped to:
3105 E. Ainsworth Ave.
Warehouse 5, Bay 2
Pasco, WA. 99301
Note: All returns must be shipped FedEx or UPS. Our warehouse does not receive USPS (United States Postal Service).
If you think your order was stolen:
If you think your Leggari Products were stolen after delivery, to ensure proper documentation, here is the process:
- Contact Leggari Products immediately. We’ll contact the carrier on our end to see if the products were delivered, including the “Proof of Delivery” documentation.
- Wait 36 hours. However, we will most likely contact you sooner with an update on your package. It’s also not unheard of for FedEx to deliver a package late or to a wrong address at times, so these 36 hours help give that scenario time to play out.
- File a police report. In most states, anything over $500 is a felony offense. It’s not a small thing to us here at Leggari Products when our customers and we are stolen from. Police reports help us validate the authenticity of a stolen claim and enable us to develop better procedures internally to mitigate theft in the future. It’s important that the person who ordered the product, the person whose name is on the billing information, files the police report. Police reports filed by anyone else, including the person listed on the shipping information, will not be accepted.
- Send the official police report to [email protected] with your order# in the subject line. Once we receive the police report and validate it, we’ll reship the original order. NOTE: All replacement orders will be sent out as signature required only, to avoid a repeat situation.
Refunds will not be issued for stolen items. If a package has proven to be stolen we will replace the stolen order with the same order as the replacement.
THE CONTENT (IN WHATEVER FORM OR MEDIA) CONTAINED ON THE WEBSITES IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. LEGGARI ASSUMES NO LIABILITY (MONETARY OR OTHERWISE) OR RESPONSIBILITY FOR ANY: (1) ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITES; (2) FAILURES, DELAYS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEBSITES; (3) LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEBSITES (INCLUDING ANY SUBSEQUENT USE OR APPLICATION OF ANY PRODUCT OR SERVICE); OR, (4) CONDUCT BY ANY WEBSITE USERS. TO THE FULLEST EXTENT POSSIBLE, PURSUANT TO APPLICABLE LAW, LEGGARI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR VIOLATION OF ANY OTHER RIGHTS.
Leggari Lifetime Warranties
Leggari will automatically log all Leggari Lifetime Warranties by order number. A Leggari Lifetime Warranty applies only to select Leggari products. Leggari will identify Leggari Lifetime Warranty products in said product’s associated product description, sales collateral, or other product information. Leggari Lifetime Warranties, when applicable, only apply to the original, individual product owner. Leggari Lifetime Warranties are nontransferable, meaning an original purchaser and owner cannot transfer a Leggari Lifetime Warranty to another product or another owner.
Leggari Lifetime Warranties generally cover delamination and product breakdown if the products are installed in accordance with our accompanying Tutorial Videos. Leggari Lifetime Warranty also covers cracks in the epoxy surface, blistering from the existing surface, stain from normal use, and wearing through to the existing surface. Leggari Lifetime Warranty covers all color fading and ambering with all our Metallics and epoxies except white. White Epoxy is more prone to ambering overtime, especially when not top coated with Leggari’s WB Urethane Topcoat.
Leggari Lifetime Warranty does not cover scratches, burns, tool-damage, or blunt-force damage from dropping any heavy object on the covered surface (e.g., chips or other damage on floors or countertops or countertop edges, etc.). Leggari Products also doesn’t warranty natural color breakdown in white epoxy from UV exposure over time. Leggari Lifetime Warranties do not apply to applications and installations in medium or heavy manufacturing or industrial facilities or environments. Leggari Lifetime Warranties do not cover damage caused by above average or extreme heat (e.g., hot pans, baking sheets, etc.). Leggari Lifetime Warranties are void if an installer or any other party makes any modification to or deviates from the required preparation, mixing, and installation processes. Leggari Lifetime Warranties are void if materials are not stored within the proper temperature range (60°-80° Fahrenheit) 1) prior to installation and 2) acclimated to room-temperature for at least 24 hours prior to mixing and starting the installation process. Installers must install products covered with a Lifetime Warranty inside, not exposing the desired surface or products to outside elements. Leggari Lifetime Warranties do not cover defects caused by pets (e.g., paw prints, hair, etc.) or other environmental factors (e.g., debris, dust, insects, children, etc.). When coating a concrete substrate, Leggari Lifetime Warranties do not cover bubbles, which are common to and routinely occur during most installation processes due to substrate outgassing or off gassing. The warranty also does not cover cracking that can occur from the concrete substrate moving over time, as concrete substrates frequently shift, especially during the transition of seasons known as freeze-thaw cycles. These cracks, although not necessarily aesthetically pleasing, should not compromise the coating’s integrity and strength. (Note: Applications or installations over concrete must follow strict adherence to recommended preparation, mixing, application and installation procedures and processes, which help mitigate substrate outgassing. Also excluded from Leggari Lifetime Warranties is delamination due to moisture emissions. It is the installer’s sole responsibility to check for excessive moisture in the concrete substrate. (Note: When moisture emissions equal or exceed 3 lbs. of pressure, Leggari recommends installing a moisture vapor barrier prior to installing the Leggari WB Primer). For more information regarding outgassing and moisture mitigation, see the Metallic Epoxy Installation Guidelines. Leggari Lifetime Warranties do not cover delamination due to improper or poorly cleaned substrate prior to applying the Leggari WB Primer. (Note: Clean surfaces are vital to achieving solid substrate bonds.) Leggari Lifetime Warranties do not apply to individual items purchased through the Leggari “Store.” If you need to exercise a Leggari Lifetime Warranty, you must complete a Warranty Claim online at [email protected], providing all requested information, with accompanying pictures.
How to File a Warranty Claim
All warranty claims must be emailed to [email protected], with the subject line reading ‘Warranty Claim.’ The email must contain a written explanation of the issue that’s occurred, outlining the specific problem. The email must also include a minimum of two clear pictures showing the problem. Once the email is received, we will respond within two working days with an answer.
How Warranties are Honored
If a warranty has been verified and approved, we’ll either issue another kit/product to replace it or issue a refund for the total amount of the order.