Policies & Procedures

Leggari Products LLC Policies & Procedures

Order Errors

If there is an error with any Leggari order please notify Customer Service at customerservice@leggari.com within 72 hours from the day you receive your order. Failure to timely notify Customer Service can result in additional product and shipping costs.

Order Cancellations

If you would like to cancel your order, please let us know as soon as possible to avoid any unnecessary fees as we fulfill orders extremely fast. If an order is canceled before it leaves the warehouse, then we’ll refund the order for the full amount minus 3% (to cover the transaction fee). If an order is canceled and has already been shipped, we’ll refund the order for the full amount minus all associated shipping costs and transaction fees of 3%.

Shipping Delays

Regarding product orders, Leggari is only responsible for timely initiating (i.e., sending) an order in accordance with the customer’s selected method of shipping, handling, and delivery. Leggari is not responsible for additional shipping delays after delivering an order to the carrier or after the carrier picks up an order from Leggari (collectively, “delivery”). Shipping delays, mistakes, errors, etc., are the sole responsibility of the carrier. Leggari is also not responsible for any adverse effect after timely delivery of an order (e.g., missed orders, missed deliveries, missed deadlines, lost income, additional fees and expenses, etc.). Leggari and its product carriers cannot control weather or other natural disasters and from time to time, such events or re-routing due to accidents or traffic can cause an order to be late. Leggari does not—and will not—reimburse customers expedited shipping and delivery costs (e.g., FedEx, etc.) if Leggari timely delivered the order to the carrier.

Artistic Discretion

Neither Leggari nor its affiliates are responsible for the final look and design of a project using any Leggari Products. The decorative and profile finish of the project and use of any Leggari product falls solely upon the installer. Leggari strongly recommends that installers try to achieve a desired look on a sample board, using a Leggari sample kit, becoming familiar with the preparation and application processes and practicing the desired techniques. If you are using or plan to use a Leggari-certified installer, we strongly recommended you have them provide a sample board for the project prior to starting the project. It is your responsibility to address all installation issues directly with your installer. Leggari assumes no responsibility with or for any third-party installations.

Returns

All returns must be initiated by the purchaser within 30 days of delivery for the return to be valid. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. The refunded amount will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees may be added to the standard 10% restocking fee.

If an order is denied or sent back:

Leggari Products will not be liable for any orders denied at the address provided by the purchaser on the order for any reason. Leggari Products will not be liable for any orders that are sent back for any reason. The purchaser of the products will be responsible for the 10% restocking fee and shipping costs associated with a returned order. he refunded amount  will be the orders total purchase amount minus the 10% restocking fee and all shipping costs associated with the order. Refunds will be issued once the products have been received back to our facility. If any products have been tampered with or are not returned in their originally shipped state, additional fees my be added to the standard 10% restocking fee.

How returns are issued back to you:

All returns will be initiated back to the original card used to pay for the order. If for some reason we are unable to process the return back to the original form of payment, you will be receiving an email from customerservice@leggari.com requesting the necessary information to process a wire transfer directly to your bank account.

Where do I return my products to?
All returns must be shipped to:
Leggari Products
1-844-534-4274
3105 E. Ainsworth Ave.
Warehouse 5, Bay 2
Pasco, WA. 99301

Warranty Disclaimer

THE CONTENT (IN WHATEVER FORM OR MEDIA) CONTAINED ON THE WEBSITES IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. LEGGARI ASSUMES NO LIABILITY (MONETARY OR OTHERWISE) OR RESPONSIBILITY FOR ANY: (1) ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITES; (2) FAILURES, DELAYS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEBSITES; (3) LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEBSITES (INCLUDING ANY SUBSEQUENT USE OR APPLICATION OF ANY PRODUCT OR SERVICE); OR, (4) CONDUCT BY ANY WEBSITE USERS. TO THE FULLEST EXTENT POSSIBLE, PURSUANT TO APPLICABLE LAW, LEGGARI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR VIOLATION OF ANY OTHER RIGHTS.

Leggari Lifetime Warranties

Leggari will automatically log all Leggari Lifetime Warranties by order number. A Leggari Lifetime Warranty (Leggari Lifetime Warranty) applies only to select Leggari products. Leggari will identify Leggari Lifetime Warranty products in said product’s associated product description, sales collateral, or other product information. Leggari Lifetime Warranties, when applicable, only apply to the original, individual product owner. Leggari Lifetime Warranties are nontransferable, meaning an original purchaser and owner cannot transfer a Leggari Lifetime Warranty to another product or another owner.

Leggari Lifetime Warranties generally cover delamination and product breakdown if the products are installed in accordance with our accompanying Tutorial Videos. Leggari Lifetime Warranty also covers cracks in the epoxy surface, blistering from the existing surface, stain from normal use, and wearing through to the existing surface. Leggari Lifetime Warranty covers all color fading and ambering with all our Metallics and epoxies except white. White Epoxy is more prone to ambering overtime, especially when not top coated with either the WB Urethane or Glaze Coat Polyaspartic.

Leggari Lifetime Warranty does not cover scratches, burns, tool-damage, or blunt-force damage from dropping any heavy object on the covered surface (e.g., chips or other damage on floors or countertops or countertop edges, etc.). Leggari Products also doesn’t warranty natural color breakdown in white epoxy from UV exposure over time. Leggari Lifetime Warranties do not apply to applications and installations in medium or heavy manufacturing or industrial facilities or environments. Leggari Lifetime Warranties do not cover damage caused by above average or extreme heat (e.g., hot pans, baking sheets, etc.). Leggari Lifetime Warranties are void if an installer or any other party makes any modification to or deviates from the required preparation, mixing, and installation processes. Leggari Lifetime Warranties are void if materials are not stored within the proper temperature range (60°-80° Fahrenheit) 1) prior to installation and 2) acclimated to room-temperature for at least 24 hours prior to mixing and starting the installation process. Installers must install products covered with a Lifetime Warranty inside, not exposing the desired surface or products to outside elements. Leggari Lifetime Warranties do not cover defects caused by pets (e.g., paw prints, hair, etc.) or other environmental factors (e.g., debris, dust, insects, children, etc.). When coating a concrete substrate, Leggari Lifetime Warranties do not cover bubbles, which are common to and routinely occur during most installation processes due to substrate outgassing or off gassing. (Note: Applications or installations over concrete must require strict adherence to recommended preparation, mixing, application and installation procedures and processes, which help mitigate substrate outgassing. Also excluded from Leggari Lifetime Warranties is delamination due to moisture emissions. It is the installer’s sole responsibility to check for excessive moisture in the concrete substrate. (Note: When moisture emissions equal or exceed 3 lbs. of pressure, Leggari recommends installing a moisture vapor barrier prior to installing the Leggari WB Primer). For more information regarding outgassing and moisture mitigation, see the Metallic Epoxy Installation Guidelines. Leggari Lifetime Warranties do not cover delamination due to improper or poorly cleaned substrate prior to applying the Leggari WB Primer. (Note: Clean surfaces are vital to achieving solid substrate bonds.) Leggari Lifetime Warranties do not apply to individual items purchased through the Leggari “Store.” If you need to exercise a Leggari Lifetime Warranty, you must complete (a) Warranty Claim online at www.leggari.com, providing all requested information, with accompanying pictures.

Square Footage Number of Kits Needed
0 - 50 ft2: 1 kit
50 - 100 ft2: 2 kits
100 - 150 ft2: 3 kits
150 - 200 ft2: 4 kits
200 - 250 ft2: 5 kits
250 - 300 ft2: 6 kits
300 - 350 ft2: 7 kits
350 - 400 ft2: 8 kits
400 - 450 ft2: 9 kits
450 - 500 ft2: 10 kits